Workato, a leading Enterprise Orchestration platform, has announced its acquisition of DeepConverse, a generative AI support automation company. This acquisition aims to enhance AI-driven search capabilities and automate customer service processes for enterprises.
The integration of DeepConverse will allow Workato to strengthen its product offerings and deliver greater value to customers. Vijay Tella, co-founder and CEO of Workato, expressed excitement about the acquisition, emphasizing the goal of revolutionizing work through improved AI capabilities.
The acquisition will support the launch of AgentX Support™, an application that integrates AI support features within customer support websites. Workato is committed to advancing DeepConverse’s original roadmap, focusing on AI agents and search functionalities.
Ramesh Dommeti, CEO of DeepConverse, noted the synergy between the two companies as an opportunity to deliver exceptional value to their customers and improve enterprise operations.
Recognized in the 2024 Gartner® Magic Quadrant™ for iPaaS, Workato simplifies technology complexities, allowing organizations to enhance their operational efficiency through streamlined processes. The platform facilitates collaboration between IT and business teams, enabling real-time workflow management.
To explore the benefits of AgentX Apps and AI-driven support from Workato, visit Workato's official site.