Skyvia, a leading data integration platform, has highlighted the achievements of Simply Contact in automating data flows and enhancing analytics using their no-code solution. As a global BPO provider catering to the fintech, retail, logistics, and travel sectors, Simply Contact manages numerous customer interactions each day.
By integrating Zendesk with Salesforce and other CRM systems, Simply Contact experienced:
The ability to centralize communication data and automate reporting has significantly improved Simply Contact's performance.
Skyvia facilitated the team at Simply Contact in swiftly converting data into actionable metrics, enabling them to receive current information 20% faster. This has allowed the company to:
For more details, the comprehensive case study is available on the Skyvia website.